CHANGE & BUSINESS
TRANSFORMATION

David Steel
business transformation & project management consulting

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'In my experience, the key to effective business change or transformation is to be very clear about what you are trying to achieve in terms of the final outcome/s of the transformation. All too often, projects focus on the deliverables but forget about the outcomes until it is too late. Time spent at the beginning of the project clearly defining the outcomes means that you can always maintain focus as circumstances change, which they inevitably will.'

David's track record of successfully delivering business change and transformation projects includes:

  • Definition and implementation of a significant SAP-led business transformation programme for work, asset management and information at Thames Water

  • Transforming BMJ’s approach to risk management across the product and technology delivery lifecycle

  • Definition and delivery of Reuters’ Great Service Programme, targeted at improving customer satisfaction across the complete range of Reuters’ markets and products

  • Definition and delivery of Thames Waters’ STEP Programme, a change programme to transform Thames into the ‘leading UK water company’, through process excellence

  • Definition and delivery of Reuters’ Great Service Programme, targeted at improving customer satisfaction across the complete range of Reuters’ markets and products

  • Definition and implementation of Prudential’s Retail Strategy Programme, to meet the challenges of the changing financial services market and the growth of new channels

  • Delivery of a feasibility study for the 20-year development of Heathrow’s transfer baggage system, including the impact of Terminal 5.

For more detail on these projects please see David's CV.

Project & programme managment
 

Download full CV (1-page version on homepage):

 

Word version available upon request

© 2014 David Steel